Refund policy

Premium and Premium Plus are one-time, six-month digital access plans. There is no automatic renewal. The features and final amount shown at checkout govern your purchase. Access begins when your payment is verified and the plan activates on your account.

Please check the plan, account email, and feature list before paying. If you are unsure whether a resource is present, browse the visible catalog before purchase.

Because access to a digital service starts promptly, we generally do not offer discretionary refunds for a change of mind, mistaken plan selection, unused time, an exam schedule change, or a resource that was available for browsing before purchase, once access has begun. This is our ordinary policy; it does not limit any refund, reversal, or remedy required by applicable consumer law.

We review exceptional circumstances individually. Do not assume that using a payment dispute will automatically cancel an active entitlement.

If you were charged twice for the same intended purchase, were charged for a failed transaction, or paid but did not receive the plan, let us know. We will review the order and payment records and may restore access, correct the charge, or initiate a refund as appropriate. A pending bank authorization is not always a completed payment; check the final transaction status first.

If we cannot provide a material part of a purchased plan for a sustained period, contact us so we can investigate and provide an appropriate remedy, including a refund where law requires one.

For billing review, use the merchant contact details on your payment confirmation or Razorpay transaction receipt and include your account email and order ID. Do not send passwords or full card details. Describe the issue and provide the date, amount, plan, Razorpay order/payment ID, and a screenshot of the transaction if helpful. We may ask for reasonable evidence to verify ownership and prevent abuse. Please do not send card numbers, CVV, passwords, or sensitive identity documents.

We aim to acknowledge a complete request within five business days. Complex cases, payment provider investigations, or bank reconciliation may take longer; we will provide an update when possible. This target is operational guidance, not a waiver of a statutory deadline.

Approved refunds are initiated through the payment provider to the original payment method where technically possible. The payment provider and bank control when the credit appears. We do not promise an exact settlement date. We may disable the refunded paid entitlement after a full refund while keeping any Free plan access available.

If a failed transaction is automatically reversed by the payment provider or bank, a separate refund may not be needed. If a refund fails because the original method is unavailable, we will coordinate a lawful alternative after verification.

We may decline a discretionary refund when records show the purchased access was delivered and used, or when a request is fraudulent or abusive. We may share transaction evidence with the payment provider to respond to a chargeback, subject to our Privacy Policy. We do not override a payment provider’s decision or any mandatory consumer right.

If you dispute a charge with your bank, please also tell us so we can locate the transaction. Duplicate reimbursement for the same charge is not available.

See the current plan details before purchasing and the Terms of Service for account and content rules. Nothing in this policy removes protections that applicable law gives you.